Frequently Asked Questions
Everything you need to know about your Neuaura experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I'm choosing the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
Are Neuaura products ethically manufactured?
Yes, we are committed to ethical fashion. We partner only with factories that guarantee fair wages, safe working conditions, and adhere to strict environmental standards throughout the production process.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.