Returns & Exchanges
At Neuaura, we want you to be completely satisfied with your sustainable fashion purchase. If your items aren't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items with original tags attached back into the original eco-friendly packaging to ensure a safe transit.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing